You must always strive to be someone who routinely explains contracts with thoroughness until a client fully understands; someone who reviews the market with them one-on-one; someone who answers and returns phone calls. I remember an ad once that said... "how hard IS it to return phone calls?" You must never be the agent who leaves his or her client in the dark. A client would rather work with a REALTOR® who finds answers quickly than with one who knows the answer but doesn’t communicate them properly.
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